Practice Policies & Patient Information

Armed Forces

Armed forces network single point of contact The Armed Forces Network for Sussex and Kent and Medway has launched a single point of contact, afn.admin@nhs.net and 01273 403693, to support people, family members and carers of the armed forces community who are serving or have served.

The service, which is available Monday to Friday, 9am to 5pm, can provide advice, guidance and support on how to use the NHS, advise on veteran-friendly GP practices in the local area, signpost to social prescribing support and more.

https://sussexarmedforcesnetwork.nhs.uk/

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

We are aware that things can go wrong, sometimes resulting in a patient feeling that they have a genuine cause for a complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the complaints lead, and they will deal with your concerns appropriately Please either telephone 01622 842212 or email kmicb.suttonvalence@nhs.net

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

GP Net Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to for any judgement about GP earnings, nor to make any comparisons with other practices.

The average pay for GPs working at Sutton Valence Surgery for the last financial year was £46,830 before tax and national insurance. This is for 1 full time GP’s and 7 part time GP’s who worked in the practice for more than 6 months.

Privacy Notices

Practice Privacy Notice
https://practice365.co.uk/g82229/wp-content/uploads/sites/1733/2024/02/Privacy-Notices_Current.docx

NHS England Privacy Notice
https://practice365.co.uk/g82229/wp-content/uploads/sites/1733/2024/02/NHS-England.doc

Kent Integrated Dataset
https://practice365.co.uk/g82229/wp-content/uploads/sites/1733/2024/02/The-Kent-Integrated-Dataset-privacy-notice-090621.docx

Kent and Medway Medical Care Record Privacy Notice
https://practice365.co.uk/g82229/wp-content/uploads/sites/1733/2024/02/Kent-and-Medway-Medical-Care-Record-Privacy-Notice.docx

CCTV Privacy Notice
https://practice365.co.uk/g82229/wp-content/uploads/sites/1733/2024/02/CCTV.doc

Fair Processing
https://practice365.co.uk/g82229/wp-content/uploads/sites/1733/2024/02/Practice-Fair-Processing-Privacy-Notice.doc

Covid 19
https://practice365.co.uk/g82229/wp-content/uploads/sites/1733/2024/02/privacy-notice-template-for-the-covid-19-clinical-risk-assessment-tool-v1.0-template-16-february-2021.docx

About Our Surgery

Practice Policies & Patient Information

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