Armed forces network single point of contact The Armed Forces Network for Sussex and Kent and Medway has launched a single point of contact, afn.admin@nhs.net and 01273 403693, to support people, family members and carers of the armed forces community who are serving or have served.

The service, which is available Monday to Friday, 9am to 5pm, can provide advice, guidance and support on how to use the NHS, advise on veteran-friendly GP practices in the local area, signpost to social prescribing support and more.

https://sussexarmedforcesnetwork.nhs.uk/

We make every effort to give the best service possible to everyone who attends our practice.

We are aware that things can go wrong, sometimes resulting in a patient feeling that they have a genuine cause for a complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the complaints lead, and they will deal with your concerns appropriately Please either telephone 01622 842212 or email kmicb.suttonvalence@nhs.net

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Practice Privacy Notice
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NHS England Privacy Notice
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Kent Integrated Dataset
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Kent and Medway Medical Care Record Privacy Notice
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CCTV Privacy Notice
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Fair Processing
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Covid 19
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As a healthcare organisation we are very aware that visiting can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays sometimes due to unforeseen emergency appointments, can also add to these concerns.

We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients, we achieve this despite the finite resources and steadily increasing demand for services that exists today within the NHS.

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.

In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work and Zero tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone who verbally abuses a member of practice staff will be sent a letter from the Practice Manager confirming that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the practice patient list. The police will be called in all cases of violence.

We are sure you will understand that appropriate behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.